Not resolved

Took my parents to take family photos for their thirtieth anniversary to picture people in the woodlands mall in Texas. After waiting 45 minutes past our appointment the photographer only gave us a ten minute session.

When we reviewed the pictures I noticed she only captured two photos of my parents smiles. But in the photos with all of the family not one has my parents smiling. I shared my concern to an employee and they ignored my concerned. My sister purchased the package because it was a memorable moment for our family despite the bad pictures.

Regardless I am very disappointed because they state a picture promise on their portfolio and I did not receive that promise. I will never come hear again.

Reason of review: Poor customer service.

Monetary Loss: $150.

Preferred solution: Let the company propose a solution.

I didn't like: Wait time, Customer service.

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