Anonymous
map-marker North Bergen, New Jersey

NEVER AGAIN!

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We had Christmas pictures taken and they came out horrendous. I messaged customer service and no response back till this day.

We spend over $200 on pictures that cant even be used. and to top it off, one of our dogs is the reason we had a family portrait taken as he had cancer and did not know how much longer we had with him.

He passed at 6 years old on 1/13/25. So please I will never go and waste my hard earned money on The Picture People ever AGAIN!

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User's recommendation: Go someone else.

Rebecca C Kaa

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Verified Buyer
| map-marker Chelmsford, Essex

Not satisfied with my portraits

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Contains 1 confidential file for company representatives

I will rate if my problem in regards to the picture is resolved quickly . The picture has been placed verticals and not horizontal so the people are drowned out by a tree

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User's recommendation: Make it easier to speak to customer service ssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssseeesssssssssse

Diane M Rfd

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Verified Reviewer
| map-marker Nottingham, Maryland

Service at Perry Hall MD

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Very disappointed in this year's service and pictures. Most of the pictures are on a white screen, which is too jarring with their outfits.

Only a handful of pics with an actual background. Green screen images weren't included in downloads, which we've gotten in past years. It's nice to use them as phone and computer backgrounds. Most of the pictures don't have the kids looking at the camera.

There's not an equal number of pictures of each kid.

Some of the 5x7 pics are not the right size, and we were shorted the gift tags that came with the package. Besides the fact that the whole process took more than two hours, it was the worst picture experience we've had, for the exorbitant cost of $400.

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Pros:
  • Clear printed photos various sizes
Cons:
  • Never mentioned extra charges for green screen photos on flash drive and did not receive gift tags which were part of the package

Preferred solution: All photos taken on flash drive

User's recommendation: Be active in the photos make suggestions and check hair and outfits.before each shot. They do not check hair out os place or dress folded

Kerrianne Wna

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Verified Reviewer
| map-marker Chicago, Illinois

Ordered the books, never arrived

Name Vivian Navarro ordered the books. Havent arrived. Paid shipping and handling would like to receive them address 1396 Cecelia Avenue Joliet, IL 60436.

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Anonymous

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Verified Buyer
| map-marker Haledon, New Jersey

Bad costumer service

Picture People - Bad costumer service
Picture People - Bad costumer service - Image 2
Picture People - Bad costumer service - Image 3
Contains 3 confidential files for company representatives

Hello, the reason for trying to communicate is because this day I felt very bad with the service, I felt despised, discriminated against with the treatment I received from the Lady who attended to me, I arrived at the place and she had a person who looked like her friend, While she was taking photos of my baby she was talking to other person, it was uncomfortable, she scolded my mother because she thought she was taking photos from my cell phone which was not true and my mother is a 60 year old woman who suffers from anxiety and she did this in front of her friend, in the end I verified it since the other person bought from the person who take the pictures Wetzel Pretzel and a drink and then she asked to use the bathroom of picture people something that a normal client would not be allowed, all during my photo session, first she choose the theme of the photos, I informed her that I wanted the Easter theme, for which she chose the background without consulting me. My baby is 9 months old.

That day, he turned 9 months He started crawling. He did it towards her and tried to touch the camera.

which she scolded him saying no no no the camera my baby got scared and didn't smile anymore even though she tried to do everything possible then with the pictures the quality send in the email put the watermark of picture people in one of the eggs of the theme this is unbelievable, I think Im the corner but in the egg, I bought another sheet of 8 wallets I ask for she to cut if was possible she said no, also I ask for more brightness and was also a no, please I need someone to help me Im a costumer for many years and this experience is unacceptable and uncomfortable. Thank you

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User's recommendation: This location no

1 comment
Guest

Why wouldn’t an email of pics have a watermark on them to prevent illegal reproduction? Also you are disgusting for claiming discrimination.

There absolutely wasn’t any. You sound like a horrible person.

Milan D Feb

Unprofessionalism

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The customer service representative from this branch reached out to verify the appointment. Unfortunately, her approach was highly inappropriate, aggressive, and included intimidating comments during our interaction. I have decided not to proceed with my reservation and insist that this representative is promptly dismissed due to their severe lack of professionalism.

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Loss:
$20

Preferred solution: Apology

Stella R Ayu
map-marker Aurora, Illinois

They're charging me for retakes

Theyre charging me for retakes. I shouldnt pay for retakes since Im not satisfied with the pictures. Shouldnt it be 100% satisfaction ?

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Preferred solution: I want to do retakes

Rolandrea G
map-marker Sunderland, England

Unhappy rude service pictures not professional

First of all, I went there, and I stood for like almost 2 hours to be told when I ask how much longer all about 45 more minutes theyre picking pictures then they had to decide they ask that I have an appointment I said no I called and they said would you speak to Orrante no but I called and he said I had till 720 thats when you close. I was here at 5 oclock again they H other than they put me down as the last appointment there none of my pictures look professional at all and I never get my grandson so Ill never get those memories back so I pay for the pictures but Im not happy so I think I was just like a full refund and give the pictures back.

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Loss:
$170

Preferred solution: Price reduction

User's recommendation: Refund an return pics

Anonymous
map-marker Rockford, Illinois

Terrible photo session

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The photographer wouldnt let us even speak. We had a simple clear idea of what we wanted but would not do it.

She kept talking over us. Then took less than the number of photos guaranteed in the digital package.

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User's recommendation: Don’t go.

Alamelu V

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Verified Reviewer
| map-marker Livingston, New Jersey

Refund of session fee

Hello,

My name is Alamelu Viswanathan. I had booked a photo session at Livingston, NJ center on March 13th and then I cancelled my session.

They said they would send me a refund of my session fee..I have contacted them several times but haven't received my $20 refund until now. Below is my confirmation number...Viswanathan40521****.

That is why I am sending this email.

Please kindly review my email and I hope to receive the refund amount of $20 without any further delay. Thank you

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Loss:
$20

Preferred solution: Full refund

Jennifer S Hnq

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Verified Buyer
|

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Verified Reviewer
| map-marker Elk Grove, California

Package

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Picture People - Package
Contains 2 confidential files for company representatives

Our holiday session went great and we are happy with the photos. It is pretty expensive, however its expected.

We purchased a big package that included digital photos, but we havent received the digital copies yet.

Our session was November 28th almost six weeks ago. Im trying to call but the line just keeps disconnecting.

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Loss:
$88

Preferred solution: Deliver product or service ordered

User's recommendation: Highly recommend

13pagal_fouji

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Verified Buyer
|

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Verified Reviewer
| map-marker Bhopal, Madhya Pradesh

My Instagram account is not open

Picture People - My Instagram account is not open
Contains 1 confidential file for company representatives

My Instagram account not available please my Instagram account is open

My Instagram account name is

13pagal_fouji

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Robin B Ush

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Verified Reviewer
| map-marker Las Vegas, Nevada

Poor lighting in photos

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Photographer did not seem experienced with different poses & definitely not lighting. Shadows over her face & halos across top of other pics.

Another associate has just arrived when we were waiting for our pics and without introducing herself, she just sent my daughters pics to the computer closest to me & started playing them. Zero communication, zero sales attempt and zero conversation.

I told her I wanted to just purchase the CD of images and without even getting a single print it was over $200. Ridiculous for the experience

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Preferred solution: photos retouched

User's recommendation: ask for an experienced photographer

Debra C Nib

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Verified Reviewer
| map-marker Orland Park, Illinois

Wait time is horrible!

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We had an appointment and we were told somehow the computer booked 3 people at one time. Waiting over an hour after our scheduled appointment to be seen.

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Pros:
  • Never come back
Cons:
  • Customer services
  • False promise

Preferred solution: Price reduction

User's recommendation: Don’t bother to make an appointment or even come to this place.

Robin B Ush

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Poor lighting

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Updated by user Mar 29, 2022

no contact from company

Original review Mar 29, 2022

inexperienced photographer-lighting issues in almost every pics and halos over some others. contacted for photos to be corrected. no reply.

disappointed been coming to PP since 2011

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Loss:
$200
Pros:
  • Digital backgrounds
Cons:
  • Poorly trained photographers & poor customer service

Preferred solution: photos retouched for lighting issues

User's recommendation: ask for an experienced photographer

Robin B Ush

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Verified Reviewer
| map-marker Las Vegas, Nevada

Poor lighting

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I simply asked for the lighting on my daughters portraits to be fixed-there are halos over the top of some of the pics & shadows on her face. Have been coming to PP since 2011 j neve had such a bad experience. We drove an hr due to other locations closing

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User's recommendation: ask for experienced photographer

About

Summary

Picture People is a portrait shop. The company was founded in January 2016. Its headquarters is based in Richardson, Texas, United States. Picture People has more than 150 studio locations nationwide. Picture People offers the following products: portrait enlargements, portrait prints, mousepad, photo cards, and photo books. Customers can also order iphone covers, ipad covers, and magnets. There are Portrait Rewards Club and military families’ discounts. The company takes photos during studio sessions. Picture People makes special arrangements for pet portraits. It has a refund policy.Picture People ships the products across the United States. Available payment options are Visa, MasterCard, and American Express.

Picture People reviews and complaints

Picture People is ranked 33 out of 311 in Photography category

Area Served

USA

Payment Methods

VISA

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