Most helpful review

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Verified Reviewer
New Reviewer

My Instagram account is not open

Picture People - My Instagram account is not open
Picture People - My Instagram account is not open
My Instagram account not available please my Instagram account is open My Instagram account name is 13pagal_fouji
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ID
#3839993 Review #3839993 is a subjective opinion of poster.
Location
Bhopal, Madhya Pradesh

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New Reviewer

Refund of session fee

Hello, My name is Alamelu Viswanathan. I had booked a photo session at Livingston, NJ center on March 13th and then I cancelled my session. They said they would send me a refund of my session fee..I have contacted them several times but haven't received my $20 refund until now. Below is my confirmation number...Viswanathan40521****. That is why I am sending this email. Please kindly review my email and I hope to receive the refund amount of $20 without any further delay. Thank you
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ID
#3793647 Review #3793647 is a subjective opinion of poster.
Location
Livingston, New Jersey
Loss
$20
Preferred solution
Full refund

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New Reviewer

Wait time is horrible!

We had an appointment and we were told somehow the computer booked 3 people at one time. Waiting over an hour after our scheduled appointment to be seen.

User's recommendation: Don’t bother to make an appointment or even come to this place.

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ID
#3458161 Review #3458161 is a subjective opinion of poster.
Location
Orland Park, Illinois
Pros
  • Never come back
Cons
  • Customer services
  • False promise
Preferred solution
Price reduction

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New Reviewer

Poor lighting

Update by user Mar 29, 2022

no contact from company

Original review posted by user Mar 29, 2022
inexperienced photographer-lighting issues in almost every pics and halos over some others. contacted for photos to be corrected. no reply. disappointed been coming to PP since 2011

User's recommendation: ask for an experienced photographer.

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ID
#3445416 Review #3445416 is a subjective opinion of poster.
Pros
  • Digital backgrounds
Cons
  • Poorly trained photographers & poor customer service
Loss
$200
Preferred solution
photos retouched for lighting issues

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New Reviewer

Poor lighting in photos

Photographer did not seem experienced with different poses & definitely not lighting. Shadows over her face & halos across top of other pics. Another associate has just arrived when we were waiting for our pics and without introducing herself, she just sent my daughters pics to the computer closest to me & started playing them. Zero communication, zero sales attempt and zero conversation. I told her I wanted to just purchase the CD of images and without even getting a single print it was over $200. Ridiculous for the experience

User's recommendation: ask for an experienced photographer.

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ID
#3445408 Review #3445408 is a subjective opinion of poster.
Location
Las Vegas, Nevada
Preferred solution
photos retouched

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New Reviewer

Poor lighting

I simply asked for the lighting on my daughters portraits to be fixed-there are halos over the top of some of the pics & shadows on her face. Have been coming to PP since 2011 j neve had such a bad experience. We drove an hr due to other locations closing

User's recommendation: ask for experienced photographer.

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ID
#3445391 Review #3445391 is a subjective opinion of poster.
Location
Las Vegas, Nevada

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New Reviewer

Has issues with lightening quality

had issues with lighting on several of my photos, was asking if they would be able to correct. never heard back. I have been going to Picture People 11 years disappointed
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ID
#3442518 Review #3442518 is a subjective opinion of poster.
Location
South Lake Tahoe, California

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New Reviewer

Horrible experience

Was scheduled to take pics at 2:40 did take pics til 4:40 didnt leave out until close at 6 and had to go back the next day to get my pics
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ID
#3342002 Review #3342002 is a subjective opinion of poster.
Location
Waukesha, Wisconsin
Pros
  • Same day pictures
Cons
  • Bad service
  • Unprofessional
Loss
$153
Preferred solution
Price reduction

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New Reviewer

Refund

Picture People - Refund
Picture People - Refund
I cannot reach anyone in studio every since I asked for the rest of my package I did not receive my digital pics and I realized I was not honored my coupon I had was charged the full 150 when I provided a email with coupon he told me it was more than this and I see on website its actually less than what he charged I would like a refund this is not right
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ID
#3277219 Review #3277219 is a subjective opinion of poster.
Location
Jacksonville, Florida
Pros
  • Nice photographer
Cons
  • False promise
Loss
$188
Preferred solution
Full refund
New Reviewer

Missing pictures

Pictures not delivered and customer service gives no response . Absolutely annoying experience Pictures not delivered and customer service gives no response . Absolutely annoying experience Pictures not delivered and customer service gives no response . Absolutely annoying experience
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ID
#3256189 Review #3256189 is a subjective opinion of poster.
Location
Chestnut Hill, Massachusetts
Loss
$200
Preferred solution
I would like the entire album we shopped that day. We paid extra for touching up pictures and our pictures were not touched up

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New Reviewer

Package

Picture People - Package
Picture People - Package
Picture People - Package
Our holiday session went great and we are happy with the photos. It is pretty expensive, however its expected. We purchased a big package that included digital photos, but we havent received the digital copies yet. Our session was November 28th almost six weeks ago. Im trying to call but the line just keeps disconnecting.

User's recommendation: Highly recommend.

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ID
#3236421 Review #3236421 is a subjective opinion of poster.
Location
Elk Grove, California
Loss
$88
Preferred solution
Deliver product or service ordered

Never received my pictures

Im so upset I have been trying for almost a year to get my pictures . I paid over $200 for these and never got them
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ID
#3236420 Review #3236420 is a subjective opinion of poster.
Location
Seattle, Washington
New Reviewer

Refund

Cancelled appointment with Picture people and never received $20 refund as promised on their website. Tried to get in touch with headquarters with no answer
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ID
#3150978 Review #3150978 is a subjective opinion of poster.
Location
Oceanside, New York
Loss
$40
Preferred solution
Full refund
New Reviewer

Horrific experience

They constantly run 1.5 hours late on appointments, but on this one in particular we went in for JUST a headshot fir his senior photo. They claimed once he was done being FORCED to do lots of pictures and poses that it's illegal to use their photos in his school year...
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1 comment
#2110898

That is 1000% incorrect. You need to purchase the copyright in order to do anything with the image outside of the studio.

Have you been to a professional photographer?

Our studio, our equipment, our photo. Complain as much as you would like hope you got it off your chest but nothing will be done about this it’s actually a joke to anywhere familiar with the industry

ID
#3143189 Review #3143189 is a subjective opinion of poster.
Location
Nashua, New Hampshire
Pros
  • Never come back
  • Unprofessional
  • I usually love picture people
Cons
  • Wait times
  • Quality of the pictures
Loss
$75
Preferred solution
Let the company propose a solution

Charged twice

I was charged twice an shouldn't of I don't no why I was but I got it back but if I didn't see it right away I don't no if I would of they shouldn't do that that's theft
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ID
#3142873 Review #3142873 is a subjective opinion of poster.
Location
Bensalem, Pennsylvania
New Reviewer

Very disappointed and disappointed pictures

The approach was arrogant the customer service was bad and I was rushed through it all couldnt finish pictures it was horrible

User's recommendation: Waist of time.

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ID
#3121170 Review #3121170 is a subjective opinion of poster.
Location
Brooklyn, New York

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