Not resolved
Advertised vs Delivered
Customer service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Value for money

I purchased a package for $150 online before my session Monday. I was told when I got to the studio in the Staten Island Mall.

It could not be honored. I emailed picture people to refund my money asap and I still have not received it. I was forced to purchase another package when I got to the studio. Also, the staff was very unprofessional.

I had an appointment for 11:40 AM. I arrived at 11:30 AM. I was taken at 12:00 PM and did not get out until 1:00 PM. Forcing me to miss my other appointment.

I still did not get my money back and if I don't I am calling consumer affairs because there is also no physical telephone number to reach a person to talk to. I e-mailed them with no response.

Review about: Picture People Customer Care.

Reason of review: Poor customer service.

Monetary Loss: $150.

Preferred solution: Full refund.

I didn't like: Unprofessionalism.

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