Anonymous
map-marker Oakland, California

Picture People Photo Session Review

I waited over 1 hour to be taken in to take my pictures, then 1 hour to view them. I decided to go back 2 hours later to pick them up and the pictures were still not ready and waited again 30 minutes! I went back to get 1 reprint and the computers were slow; it took an hour for me to get 1 reprint and there were no customers there. Horrible experience at the Almaden store in San Jose.
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Reason of review:
Poor customer service
Anonymous
map-marker Chesapeake, Virginia

BAD EXPERIENCE, LONG TIME WAITING!

We had an appt at 3:00 with my 16 month old grandson and family. When we got there, there is no one there to check you in or greet you to let you know how long it will be, etc. You just kind of hang out on your own with others in the waiting area. Its finally our turn and the little girl photographer was so inexperienced, especially in dealing with families and babies!!! We had a small window because the baby was already getting tired of being there, she took her time setting up and didn't communicate what was happening and what pose we should do or wanted to do. We had to hurry her along tell her to "take the picture' before the baby started fussing again, and "can you set up the christmas tree" so we could get an actual Christmas picture! It was an aweful experience! they need more training!!!! Then, after we, finished, they said it would take 15 minutes for the prints to be looked at, it was more than an hour wait, the guys had to take the baby home while me and my daughter stayed to finish out the process. We finally got to see the pictures after asking if we were next, because, again, no one let us know what was going on or where we were in the process. thank goodness there were a few good shots, there could have been more, but at least we got a couple. Even then, the lady showing us the pictures had no sense of urgency in getting done with this process, she was oblivious as to how long we had been there! They all look "disheveled" tired and untrained. This was horrible and I will look for another place to go for my next family photos!
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Reason of review:
Bad quality
1 comment
Guest

Omg who took your pictures?

Anonymous
map-marker Glendale Heights, Illinois

Picture People - Photo Review from Glendale Heights, Illinois

The last weekend in November my husband my 3 month old and dog came to take a family photo . While waiting for our pictures to print took forever . I ordered a hot and cold cup with my sons picture on it and I thought I was buying a plastic cup according to the book the girls who took care of me showed me it was very misleading I felt like I got ripped off. Also I had called to order another mouse pad for my husband and the girl said she d call me back when I told her which picture I wanted on it. She never called me back. Then the following day I kept calling the place no body was answering so I called another store to see if they can help me they said no but I'll call and let the manger of that location know and to get back to u . Nobody still has not contacted me. I will never do business with u guys again ever!! Dana gilliam
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Reason of review:
Not as described/ advertised
Anonymous
map-marker Addison, Texas

Fooling Customers.

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We recently had a photo session, that guy took nice pictures and then I brought a High Res CD. But when I checked CD, all images are about 1 to 2MB only instead of 4~10MB. They are FOOLING Customers by saying HIGH Res and not giving High Res even after taking Lot of Money. I contacted store person and he said they use some *** software and contact Customer Service via Website and ask them, I contacted several times via website they never respond. STAY AWAY from these guys and go elsewhere to keep you memorable moments safe.
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Cons:
  • False promise
Reason of review:
Not as described/ advertised
Anonymous
map-marker Roseville, California

Picture People Manager Review

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I've had not one but two awful experience at the Picture People inside of Buy Buy Baby. I shouldn't have gone back the second time but I spoke to the manager there about my concerns and she assured me my experience would be much better. No it was not! Awful customer service, *** pictures and waited way too long!! Will not go back!!!
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Reason of review:
Bad quality
Anonymous
map-marker Antelope, California

Picture People Photo Session Review

We had a a large family session 13 people. We made an appointment and had to wait an extra hour and then our photos turned out like ***. *** quality. *** photographers.
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Reason of review:
Poor customer service
Anonymous
map-marker San Diego, California

Picture People - Customer Care Review from San Diego, California

I came to take my family pictures yesterday at this location picture people at mission valley around 12:30 . the workers were good & with excellent customer service . the printer was down & they couldnt print out my pictures & i said that was fine & I'll pick it up at 10am today (that's when they said it'll be ready) BUT today when I'm came in . the lady Rita at the front desk just kept on signing people in & didn't even go to the back to check if my pictures was ready. I waited 20 mins then she finally went back there & checked . Still my pictures wasn't ready ! I'm still standing here waiting while writing this . they all had a attitude while I'm a paying customer waiting on my order that was supposed to be ready when I got here . I will not return to this location ever again
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Reason of review:
Poor customer service
Anonymous
map-marker Oildale, California

Picture People Photo Session Review from Oildale, California

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Picture People in Bakersfield is horrible. Not only did they rush our pictures but they came out *** AND they lost half of them! DO NOT GO TO PICTURE PEOPLE!! They are also extremely unorganized, appointments were out of order, my appointment was at 7 and i didnt leave until after 9 which is when they close. Not to mention the so called senior photographer is the one who took our pictures. So if hes supposed to be the best one there and did such a bad job can you imagine the others.
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Reason of review:
Poor customer service
Najma Enk
map-marker Hamilton Township, New Jersey

Picture People Coupon Review from Hamilton Township, New Jersey

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I purchased a groupon coupon to use with picture people. They didnt print all my pictures. I called them, and they told me to come back in. I did. I live 45 minutes away now! I go back in i wait a hour and half they print out the exact 2 sheets i already have. Tell me at the session why didnt i say something. My phone was dead so i couldnt read whole groupon. Tgemanager was rude, and i will never use their services again.
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Reason of review:
Not as described/ advertised
Anonymous
map-marker Bedminster, New Jersey

Poor quality/ Rushed service

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Picture People 1157 Triton Dr. Foster City, CA 94404 9/7/15 Dear Sir/Madam, I am writing regarding the terrible service my family received at Picture People in Bridgewater yesterday. Every year my mother and her grandchildren get together to take pictures at the Picture People once a year. My family, my two brothers’ families, and my mother all purchase pictures. We take one group shot and then a bunch of family shots which I have been hanging on our walls for the last 7 or 8 years or so. We enjoy looking at the children as they grow, and cherish the pictures. Due to the terrible service and poor quality we received yesterday, we will probably never return to the Picture People again for our pictures. I scheduled the first appointment at 11:00am and we were early. The photographer, Cynthia, began to open up the black background. I requested the white background due to the fact that all of our pictures of this same group of kids and grandparents are hanging on our walls with a white background and a black background wouldn’t match the others. The photographer explained that anything over 10 people had to have a black background. This went back and forth for a few minutes as I explained there are exactly 10 people including the grandparents who are only in one of the pictures, and all of our other pictures for the last 7 or 8 times we’ve been here have had the white background. The photographer with a poor attitude replied “then do you want to cancel your appointment”. As a business woman, I can’t imagine this is good for your company. I then told her “No, I don’t want to cancel, I want a white background like we have with all of our pictures”. We have family that we have to coordinate our pictures when they are in town visiting. We can not just cancel our appointment, but we wouldn’t purchase pictures that don’t match our other “Trio’s” in our homes. She went out to speak with the manager, Lisa, who did accommodate our request for a white background. At that point our pictures were very rushed. She only took 20 shots of 4 families. Many of the shots had some people with their eyes half closed and were of poor quality. Then, when we requested more shots in different poses of some of the kids, she again had a poor attitude, and asked “you want MORE?”. Well, usually we look at 50 or more pictures since it’s four families total. Usually we spend close to $500 or $600 dollars. We only spent about $150 total due to the lack of quality of the photos and creativity of the poses. We had a very disappointing experience, and were saddened that we will most likely never return to the Picture People for our annual pictures which we cherish so much, and will definitely not recommend their services to our friends. I am writing to make you aware of the unprofessional staff, and poor quality of the photos and the entire experience. Also, as a business woman, I would want to know that a loyal customer of almost 10 years will no longer be returning to the Picture People.
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Reason of review:
Poor customer service
Anonymous
map-marker Totowa, New Jersey

Terrible Experience

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We had a single session at the Totowa location on 11/6/2015. Upon inspection of the photos, we did not like most of the picture. Manager offered a discounted digital CD with all the images. I asked if we get all the designed and enhanced images as well and she replied yes. Manager was not friendly, she was not professional and she was eating Chinese food in the back room and coming back and forth with a mouth full. When we arrived home, we realized that the CD contains only raw images. We went back to the store on 11/7/2015 asking for the remaining images and Mrs. Aponte denied offering all images and told me to take it to Picture People. We had very positive experience in the past with other staff members but unfortunately their manager is far from professional. We feel we were cheated and we are very disappointed with the way we were treated by unprofessional manager. We are requesting a CD with all images or full refund.
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Loss:
$105
Cons:
  • Unprofessional staff
Reason of review:
Poor customer service

Preferred solution: Full refund

Anonymous
map-marker Sunnyvale, California

Annoyed Customer

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This experience happens to be our second one. First one was good. The person taking the photos was very impatient ,least interested in his job ( I would say doesn't even had the skills of a professional photographer) and was in a hurry to finish the job and pick next costumer as if we are animals to be butchered. He clicked the picture without giving us any suggestion on pose ,background light and other imperfections. We ourselves corrected him for spectacle glare after he was done with ten pictures. The background didn't match with outfits and light resolution was so bad in all pictures and we all looked monsters. Later they never paid attention to photo being in centre while printing . A least I could do this job better.i think they hire novice people with no photography experience. For everyone photo shoot is a very cherished ,memorable experience and it should be given its due justice. I just want my money back. I will go to any length to get it heard.
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Loss:
$200
Pros:
  • Which we can purchase
  • Only that they give cd
Cons:
  • More of a business than a work
  • Customer service
  • Poor quality of work
Reason of review:
Bad quality

Preferred solution: Full refund

Anonymous
map-marker Bakersfield, California

Picture People Photo Service Review

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I had my appointment on monday at 3:00pm the wait was ridiculous. One of the employees mention their printer wasn't working so everyone was gonna have to go back and pick up their pictures. I payed at 4:55 it took me almost 2 hrs to be out of there. 2 days later i called to see if my pics are ready and they said they didn't have paper. The picture people has very poor costumer service.
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Reason of review:
Poor customer service
Anonymous
map-marker Needham, Massachusetts

They have no clue what they are doing

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Rushed pictures, poorly selected background, rude familiarity, they did not listen to us, tried to ignore the coupons we presented. They just ruined our opportunity to immortalize a very important event in our family. They have poor photography training and do not have a clue what they are doing. The pictures had poor illumination, poor positioning, they rushed taking pictures and my suggestion to take more shots for each position fell on deaf years. The so-called studio was a joke. The pictures taken the same day by a friend with no photography experience were by far much better. Cheap, but you get what you pay for. Will never resort to their services again.
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Loss:
$52
Cons:
  • Unprofessional
  • Poor picture quality
  • Customer service
Reason of review:
Bad quality

Preferred solution: have the company hire knowledgeable employees

Anonymous
map-marker Orting, Washington

Picture People - Photo Review from Orting, Washington

Here's our story!! We decided to go to picture people in the south hill mall of our Christmas photos with our first child. It was the first time we got our photo taken professionally as a family.. we brought in my son's favorite stuff animals which were Santa and reindeer so it fit perfectly with the theme and yes my son was little grumpy during our photo session but the lady was rushing us and expecting a 15 month old to sit on a bench without moving by himself.. The lady taking our photos kept asking us if we were done I kept telling her a few more at this point I believe we had a total of maybe 6 photos with the same background. I asked if we could change it since it was black and we were doing CHRISTMAS theme photos!! After a few more photos we called it quits, we purchased the HI Def cd which was $$.. There were NO photos with the stuff animals and the lady took it upon herself to choose which one were good and delete the rest before we got a chance to view them for our self!!! After we got I wanted to call customer service to talk about my experience and the lady was rude and said there was nothing that could be done then hung up on me! I will never go back nor recommend them to anyone.. worst first time experience!
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Reason of review:
Bad quality
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