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I asked the photographer if she had any props for birthdays and got a short, snide "no". Then I asked if she had any props for back-to-school and again got a rude "no". There was no further suggestions or questions on what I would like in my photo. This is at least my 50th time coming here with nothing but satisfaction with their products and business. This particular time will have me going elsewhere from now on. Very disappointed. Read more

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So rude and very unprofessional. Skipped over me several times and waited on others. I'm so disappointed. We have been coming for years. Not sure if I'm coming back.

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Took pictures a week ago at Picture People in Peabody, MA, Northshore Mall. I had two weeks to pick up package.. went two days later to pick up CD, Picture People closed down. Metal grates were down and no one knew why they vanished. I left several messages on PP voice mail but still no response. Attempted to send message via their headquarter web site "contact us", included issue in comment section. Message could not be sent! Ridiculous... Read more

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Well to start, I made an appointment for 6:20pm 8/15/2016 at the Springfield mall location. I took my 9 month old grandson, when I arrived I wasn't even checked in until 6:45pm while trying to keep him calm! There was only one girl working, who was clearly overloaded with customers. It wasn't until 7:30 until we finally got into a photo room, where we continued to wait another 20 minutes until she came to take photos. While she tried her best to... Read more

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Truly disgusted with the picture people inside of the buy buy baby in deptford. They were so rude. For starters the printer was down and they didn't even give me a heads up, so when I got there I wasn't able to receive my prints that day, they wouldn't mail them to my house or email them to me. Mind you I was going that day to sign my daughter up for a contest (which they email you the picture). Why couldn't they email me my prints? Come to find... Read more

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I Purchased a picture package that came with a picture frame. The frame was damaged and they said that it would be replaced. This was on June 3rd of 2016 now its August 16th and I still don't have the frame. All they can tell me is to call every week to see if they have it in stock yet. I can't believe that they think this is great customer service. I was even told that even though the frame is damaged that it can still be used. Who would want... Read more

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I had a great experience at the Greenbrier Picture People store. My photographer Ria was awesome, she made the experience fun and the pictures came out great. The store accommodated my needs. I would definitely return...and ask for Ria.

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I have gone to this studio several times. The service has been okay, but not great throughout. I have a coupon I received from our visit last December when we spent over $150 (the photographer didn't tell us about the 5 visit coupon special, but the manager gave it to me when I went back to ask about it). She checked off the 1st visit, but I didn't get my extra $10 off. Last February, we had no problems. This past July, we took our sons to get... Read more

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This was the worst experience that I've ever had. I usually go to a different location, but that one was recently close about a month ago. I had an appointment at 10:40 it took the lady about 15 minutes just to check me in. Then we had a wait of another 15-20 minutes before being called back to a room. Meanwhile there was only one other family before us so I'm not so sure why it took so long to get us into a room. Then after having our photos... Read more

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Tried to contact PP directly, but since they don't have an actual working Customer Service number (and their "Contact Us" form on the website doesn't work), I'm leaving feedback here, and now I'm DOUBLY angry. Hi! I've used PP a good dozen or so times. This was my first time using the one in BuyBuyBaby-Deptford. Photographer/staff was very nice and were sweet with my kids (which I appreciated). However, I'm really disappointed with the way... Read more

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