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Well to start, I made an appointment for 6:20pm 8/15/2016 at the Springfield mall location. I took my 9 month old grandson, when I arrived I wasn't even checked in until 6:45pm while trying to keep him calm! There was only one girl working, who was clearly overloaded with customers. It wasn't until 7:30 until we finally got into a photo room, where we continued to wait another 20 minutes until she came to take photos. While she tried her best to... Read more

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Truly disgusted with the picture people inside of the buy buy baby in deptford. They were so rude. For starters the printer was down and they didn't even give me a heads up, so when I got there I wasn't able to receive my prints that day, they wouldn't mail them to my house or email them to me. Mind you I was going that day to sign my daughter up for a contest (which they email you the picture). Why couldn't they email me my prints? Come to find... Read more

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I Purchased a picture package that came with a picture frame. The frame was damaged and they said that it would be replaced. This was on June 3rd of 2016 now its August 16th and I still don't have the frame. All they can tell me is to call every week to see if they have it in stock yet. I can't believe that they think this is great customer service. I was even told that even though the frame is damaged that it can still be used. Who would want... Read more

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I had a great experience at the Greenbrier Picture People store. My photographer Ria was awesome, she made the experience fun and the pictures came out great. The store accommodated my needs. I would definitely return...and ask for Ria.

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I have gone to this studio several times. The service has been okay, but not great throughout. I have a coupon I received from our visit last December when we spent over $150 (the photographer didn't tell us about the 5 visit coupon special, but the manager gave it to me when I went back to ask about it). She checked off the 1st visit, but I didn't get my extra $10 off. Last February, we had no problems. This past July, we took our sons to get... Read more

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This was the worst experience that I've ever had. I usually go to a different location, but that one was recently close about a month ago. I had an appointment at 10:40 it took the lady about 15 minutes just to check me in. Then we had a wait of another 15-20 minutes before being called back to a room. Meanwhile there was only one other family before us so I'm not so sure why it took so long to get us into a room. Then after having our photos... Read more

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Tried to contact PP directly, but since they don't have an actual working Customer Service number (and their "Contact Us" form on the website doesn't work), I'm leaving feedback here, and now I'm DOUBLY angry. Hi! I've used PP a good dozen or so times. This was my first time using the one in BuyBuyBaby-Deptford. Photographer/staff was very nice and were sweet with my kids (which I appreciated). However, I'm really disappointed with the way... Read more

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I went to picture people at the Ross park mall location today they asked if my daughters pictures were for her birthday I said yes her 1st we proceeded to take photos the lady pulls out a #1 that was terrible it was like destroyed and not to mention u could not see it in the photo bc it's was white and the back drop was white all you can see were the dirt marks on it !!!!!!! My daughters pictures were not great like the ones on the walls we were... Read more

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I had an appointment for my daughters 3rd birthday pictures today 7/30. After driving an hour away we arrived 30 minutes early and walked up to the doors being locked. After doing some research I found out they didn't pay rent. The least they could have done was notify me. Thank You for JC Penny's Portrait Studio for saving the day! Read more

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Debra at Santa Anita Westfield mall was very rude and no help at all so I hadleft because our conversation was going no where.

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